Our Return Policy is that all customers who order Scientific Health Solutions products directly from this website are entitled for a 100 percent, 30-day, money-back guarantee on their initial product order.

If for any reason your dissatisfied with any Scientific Health Solutions, he/she may return that product to the Company within thirty (30) days for replacement, exchange, or full refund of the purchase price (excluding shipping).

Scientific Health Solutions will accept product returns and provide you with an exchange, refund or repair where:

    1. The product is faulty or is not of acceptable quality, or
    2. Significantly different to those shown or described to you, or
    3. The product is not fit for its intended purpose, or
    4. The product is unsafe, and
    5. You can present your Scientific Health Solutions register receipt, online tax invoice or other adequate proof of purchase.

Scientific Health Solutions reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team on  to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

If you’re returning a product due to a defect or an error made by us, please contact our offce at 800 876 2555